Find Answers
Got questions? You’re in the right place! Use this page to find answers to some of the most common inquiries about Mato Tanks and our products. If you don’t find what you’re looking for, feel free to contact our Customer Support team for personalized assistance.
Q1. What is Mato Tanks?
A: Mato Tanks is a premier online retailer specializing in 1:16 scale all-metal remote control tanks. We are dedicated to providing the highest quality, realism, and authenticity in RC tank models.
Q2. What makes Mato Tanks’ products unique?
A: Our tanks are meticulously crafted with 100% metal components, offering unmatched realism, durability, and attention to detail. We are the only manufacturer in the world specializing in 1:16 scale all-metal RC tanks.
Q3. Where are Mato Tanks’ products made?
A: Our tanks are proudly designed and manufactured with precision and care. While design and engineering are carried out in-house, our production facilities are located in Shantou,Guangdong,China. We maintain strict quality control to ensure the excellence of every tank.
Q4. Can I trust the quality of Mato Tanks’ products?
A: Absolutely! Mato Tanks is renowned for its dedication to quality. We use only the finest materials and manufacturing processes to ensure that our products meet the highest standards of excellence. We take pride in being the sole manufacturer of 1:16 scale all-metal remote control tanks, which offer unmatched realism, durability, and authenticity.
Q5. How do I know if a specific tank is in stock and available for purchase?
A: To check the availability of a specific tank model, simply visit the product page for that item. If the product is in stock, you’ll see an “Add to Cart” button, indicating that it’s available for purchase. If a product is out of stock, you’ll see an “Out of Stock” notification, and you can sign up to be notified when it becomes available again. Customized tanks will take longer to manufacture. But usually the tank will be sent out within 5 working days after receiving the order. Metal accessories will be shipped within 2 working days after receiving the order.
Q6. Are there age restrictions for purchasing Mato Tanks products?
A: While there are no specific age restrictions for purchasing our products, we recommend that our RC tanks be used by individuals who are at least 14 years old or under adult supervision, as some models may have small parts that could pose a choking hazard.
Q7. How do I place an order?
A: Ordering from Mato Tanks is easy! Simply browse our product catalog, select the items you want, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.
Q8. What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure online payment options. You can select your preferred payment method during the checkout process.
Q9. How long does shipping take, and do you offer international shipping?
A: Shipping times may vary depending on your location and the selected shipping method. We offer international shipping to many countries. You can view estimated shipping times and costs during the checkout process.
Q10. Can I track my order?
A: Yes, you can track your order. Once your order is processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status and location of your shipment. Simply visit the carrier’s website and enter the provided tracking number.
Q11. Can I track my order if I have a guest account and didn’t create an account during checkout?
A: Yes, you can track your order even if you checked out as a guest. To do so, visit our Order status page and enter your order number and the email address you used during the checkout process. You’ll receive updates on your order status and tracking information.
Q12. Do you offer expedited shipping options for faster delivery?
A: Yes, we offer expedited shipping options for customers who wish to receive their orders more quickly. Please contact our support term with your preferred expedited shipping method.
Q13. Can I change my shipping address after placing an order?
A: If you need to change your shipping address after placing an order, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.
Q14. Can I change or cancel my order after it has been placed?
A: We understand that circumstances may change. If you need to change or cancel your order, please contact our Customer Support team as soon as possible. We’ll do our best to accommodate your request, but please note that changes or cancellations may not be possible if the order has already been processed for shipping.
Q15. What should I do if I receive a damaged or defective product?
A: If you receive a damaged or defective product, please contact our Customer Support team immediately. We will guide you through the return or warranty claim process and ensure that the issue is resolved to your satisfaction.
Q16. Are there any restrictions on returns and exchanges?
A: To be eligible for a return or exchange, the item must be in its original condition, unused, and in the same packaging as received. Please review our Returns & Warranties for detailed information on eligibility and the return process.
Q17. Do you ship to P.O. boxes or APO/FPO addresses?
A: Yes, we can ship to P.O. boxes and APO/FPO addresses. Please ensure that you provide accurate and complete address information during checkout to ensure successful delivery.
Q18. What is your return policy?
A: We offer a 30-day return and exchange policy. If you’re not satisfied with your purchase, please contact our Customer Support team for assistance. For more details, visit our Returns & Warranties page.
Q19. Can I transfer the warranty on my tank if I sell it to someone else?
A: Warranty coverage is typically non-transferable and applies to the original purchaser. However, we recommend checking the specific terms and conditions of your product’s warranty for details. If you have questions about your warranty, please contact our Customer Support team for clarification.
Q20. How do I initiate a return or exchange for my Mato Tank or accessories?
A: To initiate a return or exchange, please follow these steps:
- Visit our Returns & Warranties page to review our return policy and guidelines.
- Contact our Customer Support team to request a return authorization and receive further instructions.
- Carefully package the item and include the return authorization number on the package.
- Ship the item back to us using a trackable shipping method.
Q21. Do you offer warranties on your products?
A: Yes, we offer warranties on select products. Warranty terms and coverage may vary by product. Please refer to the specific product description for warranty information. For details on our warranties, visit our Returns & Warranties page.
Q22. How can I connect with other Mato Tank enthusiasts?
A: Join our community of Mato Tank enthusiasts on our website’s Community Forum or follow us on social media platforms. Share your experiences, participate in discussions, and connect with like-minded individuals.
Q23. How can I contact Mato Tanks’ Customer Support?
A: Our Customer Support team is here to assist you. You can reach us through our Contact Us page, where you’ll find our contact information and a convenient contact form.
Q24. Can I share my own tank battle stories or experiences on your website or social media?
A: Absolutely! We love to hear from our community of tank enthusiasts. You can share your tank battle stories and experiences on our website’s Community Forum or tag us on social media using #MatoTanks. Your stories inspire and connect fellow enthusiasts worldwide.
Q25. How can I provide feedback or report an issue with the Mato Tanks website?
A: Your feedback is valuable to us. If you encounter any issues with our website or have suggestions for improvement, please contact our Website Support team at info@matotanks.com. We appreciate your input and strive to enhance your online experience.
Q26. Do you offer any special events or promotions for your community members?
A: Yes, we frequently host special events, promotions, and contests exclusively for our community members. Stay updated on these events by following us on social media and visiting our website for announcements.
Q27. Can I submit my own tank battle videos or content to be featured on your website or social media?
A: Absolutely! We welcome submissions of tank battle videos, photos, and content from our community members. If you have exciting tank battle content to share, please contact our Customer Support team, and we’ll be happy to review your submission for potential feature on our website and social media platforms.
Q28. How can I stay informed about new product releases and updates from Mato Tanks?
A: To stay informed about the latest product releases, updates, and news from Mato Tanks, be sure to subscribe to our newsletter. You can do this by visiting our Newsletter Signup page and entering your email address.
Q29. Are there any upcoming Mato Tanks events or conventions where I can see the tanks in action?
A: We frequently participate in RC tank events and conventions around the world. To stay informed about upcoming events and our participation, follow us on social media and check our Events page for announcements.
Q30. Can I request sponsorship or partnership with Mato Tanks for an RC tank event or competition?
A: We are always open to collaboration and sponsorship opportunities with RC tank events and enthusiasts. If you have a proposal or request for sponsorship, please contact our Customer Support team with details, and we will review your request.
Q31. Can I customize my Mato Tank with additional accessories and upgrades?
A: Absolutely! We offer a range of exclusive accessories and upgrades that allow you to customize and enhance your Mato Tank.
Q32. What scale are Mato Tanks models?
A: All Mato Tanks models are crafted in 1:16 scale, providing an ideal balance of size, realism, and maneuverability. This scale offers a captivating and detailed representation of historical tanks.
Q33. Are spare parts available for Mato Tanks models?
A: Yes, we offer a selection of spare parts for Mato Tanks models. You can find these parts on our Accessories page. If you need assistance in identifying the right spare parts for your tank, please contact our Customer Support team.
Q34. Can you provide more details about the different tank models you offer?
A: Certainly! We offer a variety of tank models, each with unique features and characteristics. Visit our Product Catalog for detailed information about each model, including historical references, specifications, and available accessories.
Q35. Are your tanks suitable for beginners in the RC tank hobby?
A: While our tanks are designed for enthusiasts of all levels, some models may be better suited for beginners due to their simplicity and ease of use. We recommend starting with one of our entry-level models if you’re new to the RC tank hobby. As you gain experience, you can explore more advanced models.
Q36. How long does the battery in my Mato Tank last on a single charge?
A: The battery life of your Mato Tank can vary depending on factors such as the model, usage, and terrain. On average, you can expect approximately 30 minutes of playtime on a single charge. We recommend having spare batteries on hand to extend your tank’s playtime during longer battles.
Q37. Can I paint and customize my Mato Tank, and what paints should I use?
A: Yes, you can customize the appearance of your Mato Tank to make it truly unique. We recommend using high-quality acrylic paints for customization. Before painting, clean the tank’s surface thoroughly, and consider priming for better paint adhesion. Be sure to use a fine brush or airbrush for precision.
Q38. I’m experiencing technical issues with my tank that aren’t covered in the manual. What should I do?
A: If you encounter technical issues that are not addressed in the user manual, we recommend reaching out to our Customer Support team for assistance. Our technical experts can help diagnose and troubleshoot the issue to get you back to enjoying your tank.
Q39. My tank’s tracks are loose. How can I adjust them for better tension?
A: Proper track tension is crucial for optimal performance. The Mato Tanks models allow you to adjust track tension. Refer to your user manual for specific instructions on adjusting the track tension. If you’re still having trouble, contact our Customer Support team for assistance.
Q40. Can I find instructional videos or tutorials on how to operate and maintain my Mato Tank?
A: Yes, we provide a range of instructional videos and tutorials on our website and social media channels to help you operate, maintain, and customize your Mato Tank. Check out our Video Tutorials section for helpful guides and tips.
Q41. My tank’s remote control is not connecting. What should I do?
A: If you’re experiencing connectivity issues with your tank’s remote control, try the following steps:
- Ensure both the remote control and tank have charged batteries.
- Check for interference from other electronic devices, and move to a different location if necessary.
- Verify that the remote control and tank are properly paired according to the user manual.
- If the issue persists, contact our Customer Support team for further assistance.
Q42. Are there any additional fees or charges not reflected in the product prices?
A: The product prices you see on our website typically include the cost of the item. Additional charges such as shipping, taxes or import duties may apply depending on your location and the applicable laws and regulations.
Q43. Do you offer any financing options for purchases?
A: At this time, we offer financing options for purchases through Affirm. We also accept major credit cards and PayPal for your convenience.
Q44. What currency is used for pricing on Mato Tanks’ website?
A: All prices on our website are displayed in USD and CAD. You can select your preferred currency from the currency dropdown menu located on the top right corner of our website.
Q45. Is my personal information safe when shopping on Mato Tanks’ website?
A: Yes, we take your privacy and security seriously. Our website employs industry-standard encryption protocols to protect your personal information during online transactions. You can learn more about our data protection practices in our Privacy Policy.
Q46. Do you share customer data with third parties for marketing purposes?
A: No, we do not share customer data with third parties for marketing purposes. We respect your privacy and do not engage in the sale or sharing of personal data. Your information is used solely for order processing and communication related to your Mato Tanks experience.
Q47. How does Mato Tanks handle customer data and information?
A: We are committed to safeguarding customer data. We collect and process customer information solely for the purpose of order fulfillment and customer support. For detailed information on how we handle customer data, please refer to our Privacy Policy.
Q48. What are your customer support hours of operation?
A: Our Customer Support team is available to assist you during regular business hours, Monday through Friday. You can find our contact information on our Contact Us page.
Q49. How quickly can I expect a response from Mato Tanks’ Customer Support team?
A: We strive to respond to customer inquiries as promptly as possible. You can typically expect a response within 2 business days. Please allow for additional response time during weekends or holidays.
Q50. Which countries does VerifyPass cover?
A: Currently, VerifyPass is able to help us verify eligible Teachers, Students, First Responders, Medical Professionals and Military Personnel (both Activate and Veteran) for the US, Canada, UK and Australia. We regret that we are unable to extend our discounts to customers that fall outside of these countries.
Q51. How should I clean and maintain my Mato Tank?
A: Proper care and maintenance are essential to keep your Mato Tank in optimal condition. We recommend using a soft, damp cloth to clean the exterior of your tank. Avoid submerging the tank in water, and be cautious with delicate parts and accessories. Regularly inspect moving parts, tracks, and gears for wear and tear, and replace or lubricate them as needed. Refer to the user manual for specific maintenance guidelines.
Q52. Can I repaint or customize the appearance of my Mato Tank?
A: Yes, you can repaint or customize the appearance of your Mato Tank to make it uniquely yours. Many hobbyists enjoy adding their own paint schemes, decals, and weathering effects to personalize their tanks. Just be sure to use suitable paints and techniques to maintain the tank’s realism and durability.
Q53. My Mato Tank isn’t responding to the remote control. What should I do?
A: If your tank is not responding to the remote control, first ensure that the batteries in both the tank and remote control are fully charged and properly inserted. Check for any obstructions or debris that may be blocking the tank’s movement. If the issue persists, consult the user manual for troubleshooting tips or contact our Customer Support team for assistance.
Q54. My tank’s tracks are slipping. How can I improve traction?
A: If your tank’s tracks are slipping, it may be due to various factors, such as loose tracks or debris on the tracks. Inspect the tracks for proper tension and cleanliness. Adjust the track tension as needed, and remove any debris that may be affecting traction. If the issue persists, consult the user manual for guidance or contact our Customer Support team.
Q55. My tank’s turret or gun is not responding. What should I do?
A: If your tank’s turret or gun is not responding, try these troubleshooting steps:
- Check the battery levels in both the tank and remote control.
- Ensure that the turret or gun’s controls are set to the correct channel and mode.
- Confirm that there are no obstructions preventing the turret or gun from moving.
- If the issue persists, consult your user manual for specific troubleshooting guidance or contact our Customer Support team.
Q56. Where can I find more information about the history of the tanks represented by Mato Tanks’ models?
A: To learn more about the history of the tanks represented by our models, you can explore reputable military history books, documentaries, and online resources dedicated to armored vehicles and military history. These resources can provide valuable insights and context for your tank collection.
Q57. Do you offer gift cards or gift certificates for Mato Tanks products?
A: At this time, we do not offer gift cards or gift certificates. However, you can explore our product catalog and choose a specific tank model or accessory as a thoughtful gift for an RC tank enthusiast.
Q58. Are Mato Tanks compatible with other brands of RC tank accessories or parts?
A: Mato Tanks are designed to be compatible with a range of third-party accessories and parts. However, we recommend using Mato Tanks’ own accessories and parts to ensure the best fit and performance. Be cautious when using non-Mato Tanks accessories, as compatibility may vary.
Q59. Can I use Mato Tanks’ accessories with other brands of RC tanks?
A: While Mato Tanks’ accessories are primarily designed for use with our tanks, some accessories may be adaptable to other brands of RC tanks with minor modifications. Compatibility will depend on the specific accessory and tank model. Contact our Customer Support team for assistance in determining compatibility.
Q60. How can I stay up-to-date with Mato Tanks’ latest news, products, and promotions?
A: To stay informed about the latest news, product releases, and promotions from Mato Tanks, be sure to subscribe to our newsletter. You can sign up by visiting our Newsletter Signup page and entering your email address.
Q61. Are there any upcoming tank models or accessories I should watch out for?
A: We’re constantly working on exciting new tank models and accessories to expand our product offerings. Stay updated on our latest releases by visiting our website and subscribing to our newsletter for exclusive previews and announcements.
Q62. Can I contribute to Mato Tanks’ blog or community content?
A: Yes, we welcome contributions from our community members! If you have interesting tank-related content, battle reports, or articles you’d like to share, please contact our Content Team at [insert contact email]. We’ll be delighted to review your contributions for potential publication on our blog or community forum.
Q63. How can I participate in Mato Tanks’ online competitions or challenges?
A: Participating in our online competitions and challenges is easy! Stay updated on our announcements via social media and our website’s Events page. Follow the provided instructions for each competition, and submit your entries to showcase your tank skills and creativity.
Have More Questions?
If you have additional questions or need further assistance, don’t hesitate to reach out to our Customer Support team. We are here to help you make the most of your Mato Tanks experience!