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Returns & Warranties

Returns & Warranties

Thank you for shopping at Mato Tanks. This Returns & Warranties Policy outlines the procedures for returning products and the warranty coverage provided for your purchases.

Returns Policy

1. Returns and Exchanges

At Mato Tanks, we want you to be completely satisfied with your purchase. If you’re not satisfied with your order for any reason, you may request a return or exchange within 30 days from the date of delivery. Please follow the guidelines below for returns and exchanges:

2. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in its original condition, unused, and in the same packaging as received.
  • All accessories, manuals, and documentation must be included.
  • Returns and exchanges are subject to inspection and approval by our team.

3. Return Process

To initiate a return or exchange, please contact our Customer Support team at help@matotanks.com. Provide your order number, the reason for the return or exchange, and any relevant details. Our team will guide you through the process.

4. Refunds

Upon approval of your return, you will be eligible for a refund, which will be issued to the original payment method used for the purchase. Please allow up to 5 business days for the refund to be processed.

5. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the item.

Warranties Policy

1. Warranty Coverage

Mato Tanks offers warranties on select products to ensure that your purchase is free from defects in materials and workmanship. Warranty terms and coverage may vary depending on the product. Please refer to the product description for specific warranty details.

2. Warranty Claims

If you believe your product is eligible for a warranty claim, please contact our Customer Support team at help@matotanks.com. Provide your order number, a description of the issue, and any relevant information. Our team will guide you through the warranty claim process.

3. Warranty Resolution

Once your warranty claim is received and approved, we will provide a resolution that may include repair, replacement, or a refund, depending on the nature of the issue and the terms of the warranty. In some cases, please note that the warranty does not cover shipping costs for warranty claims.

4. Exclusions

Please note that warranties do not cover damage resulting from misuse, accidents, modifications, unauthorized repairs, normal wear and tear, or any other circumstances not related to defects in materials or workmanship.

5. Warranty Duration

The duration of warranties varies by product. Please refer to the specific product description for information about the warranty duration applicable to your purchase.

By making a purchase on our website, you agree to comply with the terms and conditions outlined in this Returns & Warranties Policy.

Thank you for choosing Mato Tanks!

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